Can We Talk? Bringing Skills and Mindfulness to Difficult Conversations

Have you ever noticed that communication is a spectrum with “how’s the weather?” one end, and “we need to talk” on the other? Conflict scenarios can be some of the most defining moments for us in our relationships with other people. Whether it be personal or professional, the way in which we communicate when times are tough is often what matters the most. In this highly interactive session we will discuss communicating effectively as well as embracing conflict.

You will leave with answers to some of these questions: What is my communication style? How can I have more mindful conversations? How can do I increase my chances of achieving resolution when I engage in a hard conversation? What tools can I use to have “good conflict” that increases trust and builds relationships?

Communicating well is a daily exercise, and you’re not alone if conflict and confrontation make you a bit anxious and uncomfortable. Let’s spend our time discussing and practicing what works!

PRESENTER: Amy Cosgrove is a creative and curious professional with 20 years of experience in learning and development using classroom, virtual, and eLearning design methods. She has a Bachelor of Arts in Psychology, a Master’s in Education, and has worked for both nonprofit and for-profit organizations. She has been a board member for Cleveland ATD and participates on the steering committee for the Northeast Ohio Accelerative Learning Special Interest Group. Amy is the owner of The Learning Loop, LLC and consults with leadership and employees at all levels to create engaging programs. She believes that learning can be memorable and fun by paying attention to the needs of every learner, and incorporating interaction between participants. Amy understands the value of delivering content that can be used immediately, and that demonstrates real-life application