We Need to Talk-Communicating Effectively During Times of Conflict

Most people feel anxious when someone says to them, “We need to talk.” Conflict scenarios can be some of the most defining moments for us in our relationships with other people. Each of us have our own communication styles which impacts how we react to conflict. Are you a Dove, an Owl, a Peacock, or an Eagle? Come to this session and find out!

Whether it be personal or professional, the way in which we communicate when times are tough is often what matters the most. In this highly interactive session we will discuss communicating effectively as well as embracing conflict. You will leave with answers to some of these questions:

o What is my communication style?
o How can I have more mindful conversations?
o How can do I increase my chances of achieving resolution when I engage in a difficult conversation?
o What tools can I use to have “good conflict” that increases trust and builds relationships?

Communicating well is a daily exercise, and you’re not alone if conflict and confrontation make you a bit anxious and uncomfortable. Let’s spend our time discussing and practicing what works!

Presenter: Amy Cosgrove
Amy has been a learning professional for over 15 years. With a BA in Psychology, she went on to complete a M.Ed. in Adult Learning & Development, and made a transition from non-profit to corporate learning in 2012. Currently, Amy is a Learning & Development Partner at Experient, a meeting and event planning organization in NE Ohio. She does a copious amount of content development and delivery both virtually and in-person. To promote engagement she loves to incorporate accelerated learning concepts, improv techniques, and different learning styles.

Coffee and Tea Provided. Vending Machines Available.


Friday May 31, 2019 @ 9:00 AM – 12:00 PM EST


The Educational Services Center of Northeast Ohio
6393 Oak Tree Blvd
Independence, OH 44131


Christine Lee